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Ordering Details

Placing an Order / Payment
Ordering online with Mocha Tree Organics is safe, secure and easy. Simply add your items to the shopping cart and proceed to checkout. We accept Visa, MasterCard, American Express, Discover and PayPal. Payment details are collected through SSL encryption, so you can rest assured that your personal account information is kept safe. Full payment is due at the time of order submission.

Shipping & Handling
Mocha Tree Organics offers shipping via FedEx or USPS Priority Mail for orders shipped to the contiguous 48 states and the District of Columbia. Our online shopping cart will automatically calculate delivery shipping costs. Sales tax at a rate of 7% will be charged on all orders shipped within the state of Indiana.

Generally, we try to ship all orders within 3 to 5 business days of receipt.  However, holidays, special promotions and backordered items may result in longer turnaround times.  We will contact you in the event that your order will be delayed more than 5 business days. 

Returns and Exchanges
Mocha Tree Organics is committed to providing organic skincare solutions and guarantees the quality of its products.  If you are not satisfied with a product, please let us know.  We will offer an exchange or store credit for an item, provided it is returned in its original unopened package within 15 days of receipt of the order.  Please contact us to arrange shipping of any return merchandise.  Shipping and handling charges are not refundable or eligible for an account credit.

If you receive a product that was damaged during shipping, please notify us within 48 hours of delivery for instructions on filing a damaged merchandise claim form.  Retain all of the original packaging material for claim services.  When returning products to us, please be sure to use a reliable carrier.  Mocha Tree Organics will not be held liable for items damaged or lost in transit to our facility.

Sales Tax
Mocha Tree Organics is required to collect sales tax at a rate of 7% on all orders shipped to Indiana addresses.

Reduce : : Reuse : : Refill
As an eco-conscious company, Mocha Tree Organics has made a commitment to source packaging solutions that are environmentally-friendly and promote sustainability. It is not a new idea that we use recyclable packaging. However, in order to reduce the number of jars and lids that fill up recycling facilities, we recently implemented a refill program for all our of luxurious skincare products. Instead of recycling your amber jars and black lids, we encourage you to clean them for (re)use with our refill packs.  All product refills are packaged in sealed pouches that are recyclable.  These pouches lay flat after they are emptied, saving tons of space for other recyclable items.

International Orders
At this time, we are unable to accept and process international orders.

Medical Disclaimer
The information provided on the Mocha Tree Organics website is to help you make an informed decision about product selection and should not be interpretted as medical advice.  We make no claims or warrants about the use of our products, nor are our raw ingredients or finished products intended to treat, cure or prevent any disease or skin condition.  We recommend that you review the ingredient label prior to using any cosmetic product and avoid those with ingredients that you believe may cause an adverse reaction.  Never use cosmetic products on open, torn or irritated skin.  If you experience a rash or skin irritation, please discontinue use and consult a physician immediately.